Damage by Customer

Damage by Customer

On the occasion that an item is damaged by a customer, Belleville Market's policy is as follows:

Generally, Belleville Market will not charge a customer for an item that has been damaged by accident. However, Belleville Market will occasionally, and at its discretion, charge the customer if the item is of significant value and/or if Belleville Market feels the customer was negligent.

Belleville Market will request that the Merchant take into consideration the circumstances and accept a fair discount on the damaged item.

While unfortunate, accidents do happen, and it is a legitimate deductible business loss.

    • Related Articles

    • Damage by Merchant

      On the occasion that an item is damaged by another Merchant, it is expected that said Merchant will be responsible for payment or replacement of the damaged item(s).
    • Less Is More

      Oftentimes “more” is not always better when making consistent sales. Our experience has been that if customers cannot see merchandise beyond clutter, sales will likely suffer. Equally, if customers are unable to move about in your selling area ...
    • Showcase Merchandising & Guidelines

      We strongly encourage our Showcase Merchants to make these spaces reflective of their brand. Signage and branding are a very important first step. Make sure our customers know who you are! Be creative with your displays. Consider including decorative ...
    • Insurance & Liability Statement

      Because we cannot insure something we do not own, we do not carry fire, theft, casualty, or liability insurance on your merchandise or booth. Insurance for Merchant booth contents and customer liability is the responsibility of each individual ...
    • Merchant Code of Conduct

      Just like our guests and customers, our Merchants are the heart of our business. That’s why we don’t take being the face of your businesses lightly. Likewise, as a Merchant, you become the face of Belleville Market. The way you treat Belleville ...