As a merchant at Belleville Market, you are not only representing your own business—you are also helping shape the experience customers have with Belleville Market as a whole.
The way merchants interact with customers, fellow merchants, and Belleville Market team members reflects directly on the overall reputation of the Market. For that reason, all merchants are expected to conduct themselves professionally, ethically, and respectfully at all times.
Professional Conduct
Merchants are expected to:
- Conduct business honestly and ethically
- Comply with all applicable laws, regulations, and Belleville Market policies
- Treat customers, fellow merchants, and team members with professionalism and courtesy
- Act in a manner that contributes positively to the Belleville Market environment
Customer Service Expectations
At Belleville Market, guests come first.
Merchants who are working within the store are expected to provide the same level of hospitality and professionalism that we expect from our team members.
If a customer asks a question that you are unable to answer, please direct them to a Belleville Market team member who can assist them.
Every interaction contributes to the overall customer experience.
Respect & Professionalism
Belleville Market is committed to maintaining a welcoming, inclusive, and respectful environment for everyone.
Merchants are expected to treat all individuals with dignity, courtesy, and respect regardless of their background, identity, beliefs, appearance, age, disability, race, ethnicity, religion, national origin, sex, gender, sexual orientation, or any other protected characteristic.
Discrimination, harassment, bullying, intimidation, threats, abusive conduct, or other behavior that creates an unwelcoming environment will not be tolerated.
Working Within the Market
Merchants should remain mindful that they are operating within a shared retail environment.
Examples of expected conduct include:
- Maintaining professional conversations while on the sales floor
- Avoiding disruptive behavior that may impact customers or fellow merchants
- Using speakerphone functions sparingly and only when appropriate
- Refraining from conduct that detracts from the customer experience
Belleville Market is built on collaboration and mutual respect.
We encourage merchants to support one another, communicate professionally, and contribute positively to the overall culture of the Market.
Success is strongest when we work together.
Violations
Violations of this Code of Conduct may result in corrective action, including warnings, restrictions, offsets, suspension of privileges, or termination of a merchant agreement, depending on the nature and severity of the violation.
Summary
Belleville Market is committed to maintaining a professional, welcoming, and respectful environment for customers, merchants, and team members alike.
By participating in the Market, merchants agree to uphold these standards and contribute positively to the Belleville community.