Just like our guests and customers, our Merchants are the heart of our business. That’s why we don’t take being the face of your businesses lightly. Likewise, as a Merchant, you become the face of Belleville Market. The way you treat Belleville Market staff and customers is a direct reflection of us.
Belleville Market is committed to conducting our business in accordance with the highest ethical standards and in compliance with all applicable laws, rules, and regulations. Merchants are expected to share our principles and uphold our standards.
Merchants will likewise operate their businesses within the Market with integrity, in an ethical manner, and in compliance with all applicable laws, rules and regulations.
At Belleville Market, we instruct our staff that our guests come first. As a Merchant who may spend time within the Market, we expect the same level of superior customer service from our merchants. For example, if you’re working in your unit and a customer asks you a question about the Market that you’re unable to answer, politely locate a member of staff to assist the customer.
Merchants who are working within their units should maintain professionalism when conversing with other merchants and Belleville Market staff. Merchants making private phone calls while working in their booths should refrain from using their speaker phone option, and maintain their professionalism during such conversations.
Belleville Market respects individual and cultural differences and will not tolerate racism or discrimination of any kind, and expects its Merchants to share that commitment. Merchants will treat others with dignity and respect. Physical abuse, the threat of physical abuse, sexual or other harassment, verbal abuse or any other form of intimidation are prohibited.
If a Merchant is found to be in violation of this Code of Conduct, Belleville Market may terminate your lease with cause.
Related Articles
Damage by Merchant
On the occasion that an item is damaged by another Merchant, it is expected that said Merchant will be responsible for payment or replacement of the damaged item(s).
Merchant Branding & Signage
Merchants that do not have an existing brand are encouraged to give their unit a memorable name with corresponding signage that represents the items featured there and which creates a brand that customers can remember, follow on social media, and ...
Employee/Merchant Discount Program Information & Enrollment Form
Introducing, the Belleville Employee Merchant Discount Program. Firstly, please note that this program is completely optional and Merchants have no obligation to participate. With that, if you'd like to participate, here are the guidelines: Discount ...
Monthly Merchant Rent
Monthly rent is due the first day of each month. Unlike some other markets, Belleville Market does not deduct rent payments and fees (other than commissions) from sales payouts. Merchants are required to signup for auto pay. We do not charge a fee ...
Barcode Labels, Tagging & Inventory Requirements
All inventory items within a Merchant’s booth/selling area are required to have a printed ConsignCloud label* that includes, at minimum, the barcode and the everyday retail price. In part, this is for the Merchant’s protection to help avoid “tag ...