Holds & Solds Policy

Holds & Solds Policy

Belleville Market offers a Hold and Sold Pick-Up service to ensure a seamless and guest-friendly shopping experience. This guideline explains how items are managed when a guest requests a hold before purchase or when a purchased item is left for later pick-up. As a merchant, understanding these policies helps ensure smooth operations, accurate inventory, and excellent guest service.

1. Hold Policy (Unpaid Items)

Guests may occasionally need additional time before making a final purchase—such as going home to measure, confirming with a partner, or returning with a form of payment. To support the buying process while maintaining fairness for all guests and merchants, Belleville Market offers a short-term hold service.

Hold Standards

  1. Unpaid items may be held for up to 48 hours.
  2. Guest Services will record the guest’s name and contact information so we are able to follow up if needed.
  3. The item will be moved to the Hold Closet and tagged as a hold.
  4. After 48 hours, if the item has not been purchased, it will be:
    1. Returned to the sales floor, or
    2. Returned to the merchant’s selling area, depending on where it was originally displayed.

Important Notes

  1. Holds cannot be extended beyond 48 hours.
  2. Holds cannot be guaranteed for guests who do not return within the time frame.
  3. Merchants do not need to take any action during the hold period unless contacted by Merchant Support.

2. Sold but Not Taken: In-Store Purchase Pick-Up Policy

Sometimes guests purchase an item but prefer not to take it home the same day. This is common for larger items, fragile goods, or when continuing to shop in the community.

To support convenience while maintaining inventory control, Belleville Market provides a defined pick-up window for purchased items.

Sold Item Standards

  1. Guests have 14 days from the purchase date to pick up their item.
  2. A Sold Tag with the guest’s name and contact information will be attached to the item.
  3. Depending on size and breakability:
    1. Items will be stored in the Hold Closet, or
    2. Left on the sales floor or in the selling area with a clear sold designation.

If the Item Is Not Picked Up

  1. Our team will attempt to contact the guest near the end of the 14-day window.
  2. If the guest does not respond or no arrangement is made:
    1. The item will be automatically refunded to the customer’s original form of payment.
    2. The item will be returned to the sales floor or merchant space.

3. Online Orders With In-Store Pick-Up

For online purchases where the guest chooses “Pick Up In Store”:
  1. The same 14-day pick-up window applies.
  2. If the guest does not pick up the order within 14 days:
    1. The order will be canceled and refunded, and
    2. The item will be returned to the sales floor or selling space.

4. Why This Matters for Merchants

This policy helps protect your inventory while supporting strong guest service by:
  1. Reducing confusion about whether an item is truly available or temporarily reserved
  2. Ensuring accurate inventory tracking in ConsignCloud
  3. Preventing long-term “limbo” items that are neither sold nor salable
  4. Keeping the floor active and shoppable
  5. Ensuring timely resolution for abandoned purchases or pick-up failures

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