Issues | Description | Typical Offset |
Item not in POS at time of sale | Product sold manually due to missing entry | $5 per occurrence |
Item not in POS, unable to locate pricing | Product not able to be sold (lost sale) due to missing entry, pricing information | $25 per occurence |
| Incorrect, missing or poor quality barcode/tag | Requires manual lookup or verification | $5 per occurence |
Requires Belleville operations to retag | $5 Admin (plus) $0.75 per item tagged | |
Incorrect pricing in POS | Causes refund, price override, or guest confusion | $5 per item |
| Inventory discrepancy between POS/ConsignCloud and what's represented in selling area. | Misrepresents availability and disrupts sales reports | $10 per occurrence or $5 |
| Prop and not for sale items not marked with NSF tags. | Causes guest confusion. | $5 per occurence |
Requires Belleville operations to tag items with NSF tags. | $5 Admin (plus) $0.75 per item tagged | |
Removal of non-compliant inventory | Requires Belleville to remove non-compliant inventory to avoid guest confusion, further issues. | $10 per occurrence |
Issues | Description | Typical Offset |
Unapproved fixtures, signage or displays | Requires removal or re-merchandising | $25 per incident |
Improper or unsafe display setup | Requires immediate correction for guest safety | $25 per correction |
Product, props, or displays extending beyond assigned space | Disruption to other merchants or visual plan | $25 per correction |
Failure to maintain space cleanliness/appearance | Requires staff intervention or cleanup | $10-$50/hr depending on scope |
Issues | Description | Typical Offset |
No notification of substitute or third-party product pickup | items removed from selling area by unapproved contact without prior approval | $25 per occurrence |
Failure to remove expired items /or signage | Store team must remove/handle items | $5 per item or $25 per display |
Failure to acknowledge repeated notices | Escalation or additional follow-up required | $15 per follow-up |
Failure to retrieve hangers | Not retrieving hangers within 30 days of item sale | $25 per occurrence |
Unauthorized use of storage areas | Safety and loss prevention concern | $50 per occurrence |
Unauthorized Parking | Parking in the building's lot behind the store is not permitted for merchants. Only designated Belleville staff spaces are allowed. Violating this guideline may result in fines from the landlord and risks for the store. Towing enforced. | $50 per occurrence |
Issue | Description | Typical Offset |
Damage to fixture or store property | Repair or replacement required | Cost of repair + 10% Admin |
Packaging waste or debris left behind | Removal and cleanup by store team | $10-$50/hr depending on scope |
Issues | Description | Typical Offset |
Check Printing Fee & Reprint | When a printed check is required or the printing a replacement check | $5 per check |
Resending previously delivered reports | Additional admin time required to resend reports already provided or available via the Merchant Portal. | $5 per occurrence |
ACH bounce / returned payment | Payment failed due to invalid or outdated bank account information provided by the merchant. | $5 per occurrence |
Multiple failed ACH attempts | Additional administrative and processing time required after repeated failed payments. | $15 per additional attempt |
Delayed merchant action on ACH issues | Administrative follow-up required when merchants do not promptly update ACH/payment details. | $20 per occurrence |
Returned check payment, when approved | Check return for NSF | $50 per occurrence |