Troubleshooting Merchant Portal Sign Up and Login Issues

Troubleshooting Merchant Portal Sign Up and Login Issues

Error: “Cookies are disabled in your browser. Please enable cookies to continue.”

When creating an account or logging into the Belleville Merchant Portal, you may see an error message that says your browser cookies are disabled. This is a common browser setting issue and does not mean something is wrong with your invitation link.

Follow the steps below to fix the issue and successfully log in.

1. Enable Third-Party Cookies

The Merchant Portal requires third-party cookies to complete account setup and login. Please adjust your browser settings accordingly:

  • Google Chrome

    1. Go to Settings → Privacy and Security → Cookies and other site data

    2. Select Allow all cookies OR Block third-party cookies in Incognito only

  • Firefox

    1. Go to Settings → Privacy & Security

    2. Under “Enhanced Tracking Protection,” select Standard

    3. Make sure “Cookies” are not set to block all third-party cookies

  • Microsoft Edge

    1. Go to Settings → Cookies and Site Permissions → Manage and delete cookies

    2. Turn off “Block third-party cookies”

  • Safari (Mac)

    1. Open Preferences → Privacy

    2. Uncheck Block all cookies

    3. Also, uncheck Prevent cross-site tracking if issues continue

  • Safari (iPhone/iPad)

    1. Go to Settings → Safari → Advanced

    2. Turn off “Block All Cookies”

2. Clear Cache and Cookies

After updating your settings, your browser may still be storing old information. Clearing cache and cookies helps ensure the changes take effect.

  • In Chrome/Edge/Firefox: Go to Settings → Privacy and Security → Clear browsing data → Select Cookies and Cache → Clear data.

  • In Safari: Go to Preferences → Privacy → Manage Website Data → Remove All.

3. Disable Browser Extensions (If Needed)

Some ad blockers, VPNs, or privacy extensions interfere with cookies. Try disabling extensions temporarily and attempt to log in again.

4. Retry the Login Link

After adjusting settings and clearing cache, return to the Merchant Portal invitation link in your email and attempt registration again.

5. Still Having Trouble?

If you continue to see the error message after following these steps:

  • Take a screenshot of the error message

  • Note the browser and device you are using (e.g., Chrome on Windows, Safari on iPhone)

  • Contact the Belleville Market Admin Team at merchantsupport@bellevillemarket.com.

We’ll be happy to walk you through resolving the issue.

✅ Tip: We recommend using the latest version of Chrome, Edge, or Safari for the smoothest experience with the Merchant Portal.

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